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Render Network Support Center

Comprehensive support resources for all your Render Network needs, from technical troubleshooting to account assistance.
Response Time: 24-48 hours for standard support | Priority Support: Available for $555 holders | Emergency Line: emergency@rndrntwrk.com (24/7)

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Support Channels

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Primary Support Methods

Discord Support

Real-time community assistance in the #support channel

Email Support

Detailed technical support via support@rndrntwrk.com

Knowledge Base

Self-service documentation and guides

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Frequently Asked Questions

Play games on the 555 Arcade to earn points throughout the week. Points are converted to USDC rewards during the weekly settlement cycle. Settlement occurs every Monday at 05:55 CST — after settlement, you can claim your USDC via the CTRL Panel claims page.
Phantom is the recommended wallet for the best experience. Solflare and Backpack are also supported. Any Solana-compatible wallet that supports standard transaction signing should work, but Phantom receives the most testing and support.
Report bugs through the Discord #support channel for fastest response, or email support@rndrntwrk.com with a detailed description of the issue, screenshots, your wallet address, and the browser/OS you are using.
Payouts are processed every Monday at 05:55 CST. After settlement, rewards become claimable via Merkle proof on the CTRL Panel. Allow up to 1 hour after the scheduled time for the distribution tree to be published.
No — all games on the 555 Arcade are free to play. Holding $555 tokens unlocks multipliers that increase your point earnings and provides access to enhanced tiers with additional benefits. See Subscriptions & Staking for tier details.
Your current game session will end and any unsaved score from that round may be lost. Reconnect your wallet and start a new game round. Previously submitted scores are not affected.
The platform is optimized for desktop browsers. Mobile support is limited — some games may work on mobile browsers with wallet extensions, but the experience is not guaranteed. A dedicated mobile experience is on the roadmap.
Navigate to the CTRL Panel and view the Rewards section. You can see your earning history, pending claims, and past settlement details. All settlement transactions are also verifiable on-chain via a Solana block explorer.

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Need More Help?

For detailed troubleshooting steps covering wallet issues, gaming problems, streaming errors, and reward claims, visit the full Troubleshooting Guide.