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Quick Issue Resolution

Find solutions to the most common Render Network problems with our comprehensive troubleshooting guide.

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Wallet Connection Issues

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Connection Problems

Common Causes & Solutions:Browser Extension Issues:
  • ✅ Ensure wallet extension is installed and updated
  • ✅ Check if extension is enabled in browser
  • ✅ Try refreshing the page
  • ✅ Clear browser cache and cookies
  • ✅ Disable VPN or proxy if active
Network Problems:
  • ✅ Verify internet connection stability
  • ✅ Check firewall/antivirus settings
  • ✅ Try different browser (Chrome recommended)
  • ✅ Disable ad blockers temporarily
  • ✅ Check for browser compatibility
Transaction Debugging:SOL Balance Issues:
  • ✅ Verify sufficient SOL for transaction fees (minimum 0.000005 SOL)
  • ✅ Check SOL balance on wallet dashboard
  • ✅ Ensure wallet has enough for network fees
  • ✅ Wait for network congestion to clear
$555 Token Issues:
  • ✅ Confirm $555 token balance
  • ✅ Verify token contract address
  • ✅ Check if token is approved for spending (if required)
  • ✅ Ensure sufficient allowance for transactions
Network Timeout Solutions:Immediate Actions:
  • ✅ Refresh the connection attempt
  • ✅ Switch to a more stable network
  • ✅ Close unnecessary browser tabs
  • ✅ Restart wallet extension
  • ✅ Try connecting from mobile wallet
Advanced Troubleshooting:
  • ✅ Check RPC endpoint status
  • ✅ Verify wallet RPC configuration
  • ✅ Test with different RPC endpoints
  • ✅ Clear wallet transaction history

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Gaming Issues

Check the following:
  • ✅ Verify your wallet is connected — scores are tied to your wallet session
  • ✅ Confirm your VAP (Verified Action Proof) session is active — if your Ed25519 signature has expired, reconnect your wallet to start a new session
  • ✅ Ensure you completed the game round fully (partial rounds may not submit scores)
  • ✅ Check your browser console for network errors during score submission
  • ✅ If the issue persists, try a different browser or disable extensions that may interfere with WebSocket connections
Expected behavior and troubleshooting:
  • Leaderboard scores sync every few seconds — brief delays are normal during high-traffic periods
  • If your score does not appear after 30 seconds, refresh the leaderboard page
  • Check if you are in beta mode — beta mode games may apply score penalties or separate leaderboard tracking
  • Scores from games that trigger anti-cheat flags may be held for review before appearing on the leaderboard
Resolution steps:
  • ✅ Clear browser cache and cookies, then reload
  • ✅ Confirm browser compatibility — Chrome, Brave, and Edge are recommended; Safari may have limited WebGL support
  • ✅ Disable hardware acceleration if you experience rendering issues
  • ✅ Check that JavaScript is enabled and no content blockers are preventing game assets from loading
  • ✅ Try incognito/private browsing mode to rule out extension conflicts

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Streaming Issues

Diagnose and fix RTMP problems:
  • ✅ Verify your stream key is correct — copy it fresh from CTRL Panel and ensure no trailing spaces
  • ✅ Confirm the RTMP URL matches the destination platform (e.g., rtmp://live.twitch.tv/app/)
  • ✅ Check firewall and router settings — RTMP uses port 1935 by default; ensure it is not blocked
  • ✅ Test with a single destination first before enabling multi-platform simulcast
  • ✅ If using OBS, check the “Stream” settings and verify the server selection
Common encoding fixes:
  • ✅ Ensure camera and microphone permissions are granted in your browser and OS settings
  • ✅ Check that no other application is using the camera or microphone exclusively
  • ✅ Lower your output resolution or bitrate if your system is struggling — 720p at 2500 kbps is a safe baseline
  • ✅ Update GPU drivers if hardware encoding (NVENC/AMF) is producing artifacts
  • ✅ Restart your encoding software if the stream output freezes
Troubleshooting simulcast:
  • ✅ Validate each platform-specific stream key individually before enabling simulcast
  • ✅ Some platforms (YouTube, Kick) require the stream to be scheduled or the channel to be in live mode before accepting RTMP input
  • ✅ Check that your upload bandwidth supports the combined bitrate for all destinations
  • ✅ If one destination fails while others work, isolate and retest that platform’s key independently

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Reward Claims

Understanding and resolving Merkle claim issues:
  • Merkle distribution trees are generated at settlement time — if your proof is invalid, your claim may not yet be included in the current tree
  • ✅ Wait for the next settlement cycle (Monday 05:55 CST) and retry
  • ✅ Verify that the wallet address you are claiming from matches the address that earned the rewards
  • ✅ Check the on-chain Merkle root to confirm your leaf is included using a block explorer
Weekly settlement schedule:
  • Settlements are processed every Monday at 05:55 CST
  • Rewards earned during the week become claimable after the settlement transaction is confirmed on-chain
  • Allow up to 1 hour after the scheduled time for the Merkle tree to be published and proofs to become available
Claiming your rewards:
  • Navigate to the claims page in CTRL Panel and connect the wallet that earned the rewards
  • Click “Claim” to submit the Merkle proof transaction — you will need a small amount of SOL for the transaction fee
  • ✅ If the claim transaction fails, check that you have not already claimed for that period
  • ✅ Unclaimed rewards remain available until the expiry window closes — check the Fee Distribution page for expiry details