> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rndrntwrk.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support Center

> Where operators, creators, players, and developers get unstuck

## RNDRNTWRK Support Center

Support resources for operators, creators, players, and developers -- from technical troubleshooting to account assistance.

<Info>
  **Response Time:** 24-48 hours for standard support | **Priority Support:** Available for \$555 holders | **Emergency Line:** [emergency@rndrntwrk.com](mailto:emergency@rndrntwrk.com) (24/7)
</Info>

## Support Channels

### Primary Support Methods

<CardGroup cols={3}>
  <Card title="Discord Support" icon="comment">
    Real-time community assistance in the **#support** channel
  </Card>

  <Card title="Email Support" icon="envelope">
    Detailed technical support via **[support@rndrntwrk.com](mailto:support@rndrntwrk.com)**
  </Card>

  <Card title="Knowledge Base" icon="book">
    Self-service documentation and guides
  </Card>
</CardGroup>

## Frequently Asked Questions

<AccordionGroup>
  <Accordion title="How do I earn USDC?" icon="circle-dollar-to-slot">
    Play games on the 555 Arcade to earn points throughout the week. Points are converted to USDC rewards during the weekly settlement cycle. Settlement occurs every **Monday at 05:55 CST**: after settlement, you can claim your USDC via the CTRL Panel claims page.
  </Accordion>

  <Accordion title="What wallets are supported?" icon="wallet">
    **Phantom** is the recommended wallet for the best experience. **Solflare** and **Backpack** are also supported. Any Solana-compatible wallet that supports standard transaction signing should work, but Phantom receives the most testing and support.
  </Accordion>

  <Accordion title="How do I report a bug?" icon="bug">
    Report bugs through the Discord **#support** channel for fastest response, or email **[support@rndrntwrk.com](mailto:support@rndrntwrk.com)** with a detailed description of the issue, screenshots, your wallet address, and the browser/OS you are using.
  </Accordion>

  <Accordion title="When are payouts?" icon="calendar-check">
    Payouts are processed every **Monday at 05:55 CST**. After settlement, rewards become claimable via Merkle proof on the CTRL Panel. Allow up to 1 hour after the scheduled time for the distribution tree to be published.
  </Accordion>

  <Accordion title="Do I need $555 to play?" icon="coins">
    No, all games on the 555 Arcade are free to play. Holding \$555 tokens unlocks **multipliers** that increase your point earnings and provides access to enhanced tiers with additional benefits. See [Subscriptions & Staking](/products/subscriptions-staking) for tier details.
  </Accordion>

  <Accordion title="What happens if I disconnect my wallet mid-game?" icon="plug-circle-xmark">
    Your current game session will end and any unsaved score from that round may be lost. Reconnect your wallet and start a new game round. Previously submitted scores are not affected.
  </Accordion>

  <Accordion title="Can I play from mobile?" icon="mobile">
    The platform is optimized for desktop browsers. Mobile support is limited, some games may work on mobile browsers with wallet extensions, but the experience is not guaranteed. A dedicated mobile experience is on the roadmap.
  </Accordion>

  <Accordion title="How do I check my reward history?" icon="clock-rotate-left">
    Navigate to the CTRL Panel and view the **Rewards** section. You can see your earning history, pending claims, and past settlement details. All settlement transactions are also verifiable on-chain via a Solana block explorer.
  </Accordion>
</AccordionGroup>

## Need More Help?

For detailed troubleshooting steps covering wallet issues, gaming problems, streaming errors, and reward claims, visit the full [Troubleshooting Guide](/guides/troubleshooting).